The Deposit Operations Specialist I position is responsible for providing superior and quality service and support while providing efficient and accurate transaction processing. Performs research on outages to aide in the various balancing tasks, completes records and maintains files. Work also includes performing related clerical duties as assigned. Has knowledge of commonly-used concepts, practices and procedures with the Customer Service and/or banking service field. The CSR exercises judgment and discretion within well-defined limits and works with relative independence to accomplish work tasks. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically required exercising independent judgment. Ensures excellent internal and external client relations at all times.

Responsibilities and Duties

• Perform secondary review for the reconciliation of all systems to General Ledger Demand Deposit Account (DDA) Principal, DDA Accrued Interest, DDA Overdraft, CD Principal, and CD Accrued Interest reports.
• All account maintenance, upon request from internal staff and client request, upon verification
• Print and mail special queue notices daily
• Perform statement research for both internal and external needs.
• Assists branches and related departments as needed. Answers questions and resolves problems as needed.
• Review and confirm all daily reports are archived by co-workers into appropriate files, timely.
• Scans daily EIP packet upon completion.
• Maintain daily item count log
• Prepare monthly KPI (Key Performance Indicator) report in salesforce.
• Review and certify daily incoming ACH files for OFAC and IAT, to determine whether match or not.
• Stays abreast of changes in Deposit Operations Transaction processing operations and policies.
• Supports and replaces Deposit Operations personnel as needed.
• Keeps management informed of area activities and of any significant problems.
• Attends and participates in meetings, seminars, and or training as required.
• Adhere to all Bank of San Antonio policies, procedures and regulatory requirements.
• Assist with Yellow Hammer software, to review account activity for possible fraud, when necessary.
• And any other duties as assigned.
• Deliver on the Bank's five following service promises:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Mathematics - Using mathematics to solve problems.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Service Orientation - Actively looking for ways to help people.
• Ability to prioritize and meet deadlines.
• Detail oriented with strong organizational skills.
• Proficient with various Microsoft applications and Internet based applications.
• Proficient customer service skills and ability to deal with clients and co-workers, in varying situations, enthusiastically and professionally required.
• Ability to work well in a team environment that promotes inclusiveness and communication among team members.
• Flexible; ability to adapt to a changing environment.

High School Diploma (or GED or High School Equivalence Certificate); 6 mos. to 1 year experience, with at least 6 mos. strong clerical/administrative experience required. 2 years of bank deposit operations/back-office experience preferred.